Privacy Policy
Your privacy matters to us. Learn how we protect your personal information.
Last Updated: March 2026
Nixon Glass Ltd. ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By using our services, you consent to the practices described in this policy.
Information We Collect
- Contact information (name, email, phone number, address)
- Project details and specifications for quotes
- Communication records and service history
- Payment information for transactions
- Website usage data through cookies and analytics
How We Use Your Information
- Provide accurate quotes and consultations
- Schedule and perform installation services
- Process payments and maintain records
- Communicate about your project and follow-up
- Improve our services and customer experience
- Send relevant updates about warranty and maintenance
Information Sharing
- We do not sell your personal information to third parties
- Information may be shared with trusted service partners for project completion
- We may disclose information if required by law or to protect our rights
- Payment processors receive only necessary transaction data
Data Security
- Industry-standard encryption for data transmission
- Secure storage systems with access controls
- Regular security assessments and updates
- Employee training on data protection practices
Data Retention & Your Rights
- Project records retained for warranty duration plus 7 years
- Right to access your personal information
- Right to request correction of inaccurate data
- Right to request deletion (subject to legal requirements)
- Right to opt-out of marketing communications
Cookies & Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how you use our website.
Essential Cookies: Required for basic website functionality, including session management and security.
Analytics Cookies: Help us understand website usage patterns to improve our services. We use Google Analytics, which collects anonymized data about page visits and user interactions.
You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.
Third-Party Services
We may use third-party services that collect, monitor, and analyze information to improve our services. These include:
- Google Analytics – Website traffic analysis
- Google Maps – Service area display
- Payment Processors – Secure transaction handling
These services have their own privacy policies governing their use of your information.
Canadian Privacy Law Compliance
Nixon Glass Ltd. complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA). Under these laws, you have the right to:
- Know what personal information we hold about you
- Request correction of inaccurate information
- Withdraw consent for certain uses of your information
- File a complaint with the Office of the Privacy Commissioner
Privacy Inquiries
For questions about this Privacy Policy or to exercise your privacy rights, contact us:
Phone
778-806-2724