WARRANTY · Industry-Leading Protection
Comprehensive Window Warranty Coverage
Peace of mind with every installation. Our windows are backed by up to 25 years of manufacturer warranty plus our 5-year installation guarantee.
Our Warranty Coverage
Every Nixon Glass installation includes comprehensive warranty protection covering materials, glass, hardware, and our workmanship.
Manufacturer Warranty
Provided by Manufacturer
25 Years
Coverage
What's Covered:
- Frame and sash components
- Vinyl extrusions against warping, cracking, or peeling
- Insulated glass unit seal failure
- Hardware mechanisms and operation
- Weather stripping and seals
- Screen frames and mesh
Glass Warranty
Provided by Manufacturer
20 Years
Coverage
What's Covered:
- Seal failure (fogging between panes)
- Low-E coating defects
- Argon gas retention
- Glass breakage due to thermal stress
- Spacer bar integrity
Installation Warranty
Provided by Nixon Glass Ltd.
5 Years
Coverage
What's Covered:
- Workmanship and installation quality
- Water infiltration due to installation
- Air leakage from improper sealing
- Flashing and weatherproofing
- Interior and exterior trim work
- Operational adjustments
Hardware Warranty
Provided by Manufacturer
10 Years
Coverage
What's Covered:
- Locks and latches
- Handles and cranks
- Hinges and pivots
- Balances and operators
- Multi-point locking systems
How to Make a Warranty Claim
We make the warranty process simple. Nixon Glass handles everything on your behalf so you don't have to deal with manufacturers directly.
Contact Us
Call 778-806-2724 or email [email protected] with your warranty concern. Have your original invoice ready.
Assessment
Our team will schedule an on-site inspection to assess the issue and determine warranty coverage.
Claim Processing
We handle all paperwork with the manufacturer and coordinate the warranty claim on your behalf.
Resolution
Approved claims are resolved promptly with repair or replacement at no cost to you.
Warranty Exclusions
The following are not covered under warranty:
- •Damage from accidents, misuse, or neglect
- •Alterations or modifications by others
- •Normal wear and tear
- •Acts of nature (extreme weather, earthquakes)
- •Glass breakage from impact
- •Condensation on exterior glass surfaces
- •Interior condensation (humidity related)
- •Fading or discoloration from UV exposure
Keep Your Documents
To ensure smooth warranty service, please retain:
- Original purchase invoice from Nixon Glass
- Installation completion certificate
- Manufacturer warranty registration (if provided)
- Photos of your installed windows
Tip: We keep records of all installations, but having your own copies ensures the fastest service.
Warranty Transferability
Selling your home? Our warranties can be transferred to the new homeowner, adding value to your property and peace of mind for the buyer.
How to Transfer Your Warranty
- 1
Contact Nixon Glass with sale date and new owner details
- 2
Provide copy of original invoice and installation documents
- 3
We'll update our records and issue a transfer confirmation
Note: Warranty transfer must be requested within 30 days of property sale.
Questions About Our Warranty?
Our team is here to help. Contact us for warranty inquiries or to schedule a free consultation for your window project.